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Janine Moon
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OFFLINE
4 years ago
Executive Coaching
Columbus, Ohio
C-level Leaders / Leadership Team

Contact Info

Janine Moon
...
614.488-6876
workforcechange.com
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Additional Information

Workforce Change
2015 Arlington Avenue
Columbus
Ohio
43212
USA
N/A

Credentials

MA
Master Certified Career Coach
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Bio

Wise and experienced Executive & Leadership Development Coach with considerable corporate background in leadership and management. One of 5 certified Master Certified Career Coaches in the country. Professional speaker and facilitator on issues of change and neuroleadership.
"It's science. Your brain doesn't know the difference between something you think about often, and create in your mind, and the reality of that happening. What you think about most, you create in your life. What a wonderful opportunity we have to create o
Missing Piece by Shel Silverstein

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Profile Notes

Emotional Savvy: What's In It For You?

Created On: 03/10/2014 18:57:01
Edited By Janine Moon On: 03/10/2014 19:01:19
In a previous post, I noted that Emotional Savvy is connecting with others so that work gets done. Yet, it's only half of what it takes to be successful in business today. The formula for work success looks like this:

Smarts + Savvy = Success

“Smarts,” of course, is the other half, your cognitive intelligence, technical expertise, hard skills. “Emotional Savvy” or soft skills is how well you establish and utilize relationships to get work done.

Why is Emotional Savvy important to you?

If we all mostly worked in factories where we ran machines or put our piece of the whole (product) into its rightful place on the assembly line, it wouldn’t be so important. But work today seldom looks like this!

Most work today involves connecting with others, either co-workers or customers. In both cases, the quality of the connection determines productivity. If the connection has a desirable outcome, where the problem is solved or the issue is at least advanced, then productivity is high, mission accomplished. If, on the other hand, the problem isn’t solved or an issue is punted or a customer leaves without an answer or with more questions, then productivity takes a hit because these outcomes mean that someone else will spend time on the same problems. More time means more expense and the business suffers, too.

So the ability to have stress- and drama-free interactions that quickly solve problems and produce great outcomes is exactly what business productivity is all about. Anyone who doesn’t know how to create effective relationships and keep them isn’t and won’t be a productive business partner. And, if you don’t know how to recognize and manage emotions—both your own and others’—you simply can not be productive in your business interactions.

That’s why emotional savvy matters.

So how do you strengthen yours?

Emotional Savvy is something we already have to some degree because we all have some level of emotional intelligence…the ability to utilize our own and others’ emotions. Emotional intelligence, or EQ, can be strengthened throughout life…it is not a fixed amount. We learn or strengthen our EQ as we go based upon our experiences and the significance placed upon effective relationships. Just like most things in life, we attend to what gets noticed: when those around us place emphasis on strong relationships, we learn to develop and value them.

By paying attention to 4 areas of emotional intelligence, you can strengthen your emotional savvy:

1. Recognizing your own emotions

2. Managing your own emotions

3. Recognizing others’ emotions and

4. Relating to others’ emotions for productive results

You can develop your emotional savvy only by starting with # 1 above— having a strong awareness of your own emotions. Without this, the other areas will be much more difficult to strengthen.

You can most easily recognize your own emotions by—drumroll, please—paying attention! Stop when you feel yourself getting angry, or agitated with someone else, or frustrated with your co-worker in the next cubicle. When you notice your emotion, you can then decide whether or not to act on it. If you don’t notice it, you cannot choose your action or reaction. And, choosing your response to your emotion is what makes you effective or ineffective every single time.

The formula for effectively recognizing your own emotions, then, is NCR: Notice, Choose, and Respond. This is being emotionally savvy in your relationships, beginning with yourself. You are choosing to respond, not react, to your emotions.

© 2014 Janine Moon/Workforce Change

Business Success Takes Emotional Savvy: Do You Have It?

Created On: 03/10/2014 18:34:24
Edited By Janine Moon On: 03/10/2014 18:47:03
Some of the things scientists are now able to see going on inside our brains are not only very cool, but their findings give us information on how to be better…more productive, more thorough, more successful. This means as a leader or manager, you can use this information to become better yourself AND help others do the same.

While we suspected as much, scientists now tell us with certainty that people need social connection in the same way we need food, water and shelter…it’s that basic, that important. We are built to connect with others. We are shaped by the social interactions we have and we are disadvantaged when those connections are missing. Human interaction helps us evolve into the high-functioning individuals we strive to become. So smart leaders will make sure that their workplaces invite and reflect the kinds of social connections that make people their best: this means Emotional Savvy.

Emotional Savvy is about recognizing emotions and including them in communication: as human beings, we cannot separate them out. And if we choose to ignore them—because they are messy or because they “don’t belong in the work place”—things just get worse. Emotional savvy is the application of your emotional intelligence so that every connection you make is productive.

Here’s an example: you see that Bill, usually a good worker, has fallen behind on several projects. When you pass his work sites, you notice that he’s slowed down, and once even appeared to be daydreaming.

As a manager you have options:

1. Head to his job site, tell him you’re watching and let him know he’s got to stop goofing off;
2. Call him in, show him all the late projects and give him a deadline to finish them all; if he misses, well…
3. Catch him first thing in the morning and ask him how he’s planned his projects for the day.
4. Listen to his response and get a conversation going that includes your expectations for his work.

What you find is that Bill, too, is concerned about falling behind and he’s eager for suggestions on getting his work back on track. The Boss Syndrome would have you tell Bill—in no uncertain terms—that he’s slacking and it must stop. Knowing that Bill does care about doing a good job, you decide to do a little coaching instead of bossing. You leverage Bill’s motivation to do good work!

If you don’t pay attention to the emotions that come with people, then you’ll only get a very small amount of what they can contribute to your business. You won’t get all of their brains and you surely won’t get their best work. Ignore emotions and invite workplace drama. Ignore emotions and employees will bring their ‘C’ game. Ignore emotions and you’ll do without smart risk-taking and innovation.

So as a manager, how’s your emotional savvy? If it’s not where it should be, stay tuned…we’ll review some tips and suggestions in upcoming weeks to help you sharpen those skills!

© 2014 Janine Moon/Workforce Change

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